Contact Center Certification advantages: Pinpoint Strengths & Weaknesses Learn Best-Practices Solutions from Our Experts Achieve Validation & Recognition as a World Class Center
Learn MoreWhether you are seeking to improve an existing IVR system, or building from the ground up, ContactsPlus has an IVR assessment plan that will provide useful recommendations on how to optimize your IVR and improve your self service.
Learn MoreOur Call Center Technology evaluation is designed for managers who want to get a holistic view of the current state of their contact center operations, so as to understand how effectively their technology platform supports them.
Learn MoreWe use customer journey maps to break down customer experience in different stages and at each point of interaction in the various communication channels to identify opportunities that can enhance the experience.
Learn MoreContactsPlus provides customized consulting services focused on optimizing and re-engineering contact center operations. We always begin with a close look at the client’s business model, customer service strategy, financial objectives and market strategy.
Learn MoreContactsPlus can assist businesses in their digital transition efforts. We aim to increase efficiency, competitiveness, and accessibility by transitioning businesses to digital technology.
Learn MoreSetting Up a New Call Center? Let us help! We will work with you to design your new site, manage the site or vendor selection activities, bring in our technology partners to outfit the center as well as lead the project management and implementation of the new site
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