Center of Excellence Certification
The BenchmarkPortal Certification program is unique in many different ways:
- Largest data base of call center metrics in the world
- We combine 3 aspects to the certification process (Call Center Metrics, Customer Satisfaction, Agent Satisfaction) no other company can offer this
- 1x per month consultation post assessment/ certification via conference call to discuss improvements, new initiatives, and outlining a plan to maintain best practice. This builds off our existing communication with the company through our Relationship Managers that will continually be available for support through the length of the certification program.
- 1x per quarter database submissions. This will allow companies to continually benchmark their centers vs the industry to so they can see the improvements made since the assessment/ certification
BMP On-Site certification Plan
- 41kpi Benchmark Survey/Report
- Agent Satisfaction Survey
- Customer Satisfaction Survey
- Center of Excellence Award Package (Trophy, Banner, Plaque, President’s Letter)
- Dedicated marking support with press kit
- Cross-Promotion through our wide-audience across social channels and on our website
- 15% Discount to our training
- 1 Free Seat to our annual Call Center Campus Symposium Event
- Automatically Entered into our Top Contact Center Contest
- 1 Year engagement, starting at kickoff call
- Bi-Monthly phone calls with Auditor
- 2 Day Deep Dive Onsite Assessment of 24 processes
- Executive Review with detailed findings and recommendations
- Road map to Success incorporating industry best-practices
- Can re-submit data – no extra charge
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