Workforce Management

Duration

2 Days

Program Objectives

• What is workforce management and why is it important.
• How to develop an effective forecast process.
• Forecasting process and terminology.
• Strategies for creative staffing and management
• Scheduling - putting the associates in the right place.
• Intra-Day scheduling and real time management.

Program Tracks

• Resource Planning
• Scheduling
• Intraday Adjustments
• Working the Control Tower
• Analytics and Metrics to Manage Optimizing
• Organization of the Workforce Management Team
• Workforce Management Software Tools