Customer Satisfaction

Duration

2 Days

Program Objectives

• Defining caller satisfaction
• Survey design and fielding
• Listening to the voice of the customer
• Survey Fielding Data Collection

Program Tracks

• Survey Design
• Survey Fielding Data Collection Methods
• Survey Analysis
• Change Initiative Execution
• Driving Change throughout Organization
• Quantifying the Value of Customer Satisfaction
• ROI Approaches for Customer Satisfaction Initiatives