Certified Quality Excellence Auditor

Duration

4 Days

Program Objectives

• How to benchmark your call center to achieve a best practice competitive position
• Understand the Journey to Certification model, overview and roadmap by Center for Customer-Driven Quality Purdue University, USA.

Program Tracks

• Introduction to Benchmarking
• Call Center Benchmark Metrics
• Performance Gap Analysis
• Implementing Improvement Initiatives
• Call Center Certification
• Call Center Benchmarking Solution Providers