Certified Call Center Trainer Program

Duration

4 Days

Program Objectives

• Understand the role of HR in the organization 
• Understand the training Lifecycle
• Understand The attributes and characteristics of trainer
• Understand the component of training development
• Understand the training logistics activities
• Identify the training delivery stages and competencies
• How to assess and evaluate the training program - ROI

Program Tracks

• Introduction to training cycle
• Developing Your Training Program – DNA
• Delivering Your Training Program
• Evaluating Your Training Program – ROI