Certified Call Center Outbound Agent

Duration

5 days

Program Objectives

• Learn about call center industry, terminology, and technology
• Learn the basic concepts of customer service and selling techniques
• Learn the road-map for outbound calls
• Learn about the work cycle  in the call center
• Dealing with time and stress in the call center environment

Program Tracks

• The Call Center World
• Basics of Customer Service 
• Outbound Skills 
• Selling Skills
• Time and Stress Management