Certified Call Center Inbound Agent

Duration

5 days

Program Objectives

• Learn about call center industry, terminology, and technology
• Learn the basic concepts of customer service
• Learn the road-map for the route of incoming calls
• Learn about the work cycle and address complaints in the call center
• Dealing with time and stress in the call center environment

Program Tracks

• The Call Center World
• Basics of Customer Service
• Inbound Skills 
• Complaints Handling Skills
• Time and Stress Management