HR Life-cycle in Call Center Certification Program
Duration
2 Days
Program Objectives
- Review the competency profiles for effective hiring
- Discuss the selection instruments available to assist in attracting the best candidates
- The importance of New Hire orientation, just-in-time training, call monitoring, feedback and coaching
- Negative and Positive aspects of employee turnover
- Associate loyalty and deficit cycles
- Develop effective reward and recognition programs to inspire your team.
Program Tracks
- Agent Turnover
- Hiring and Recruiting New Agents process
- Agent Compensation
- Training call center Associates
- Retention and Motivation
- Agent Satisfaction and Morales
- Reward and Recognition
Delivery Methods
On-Site - Private (Courses that are held at your contact center site and are tailored to your timing and content needs)
In-Person - Public (Courses that announced in our training calendar)
Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)
On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)
