Certified Call Center Trainer Program
Duration
4 Days
Program Objectives
- Understand the role of HR in the organization
- Understand the training Lifecycle
- Understand The attributes and characteristics of trainer
- Understand the component of training development
- Understand the training logistics activities
- Identify the training delivery stages and competencies
- How to assess and evaluate the training program - ROI
Program Tracks
- Introduction to training cycle
- Developing Your Training Program – DNA
- Delivering Your Training Program
- Evaluating Your Training Program – ROI
Delivery Methods
On-Site - Private (Courses that are held at your contact center site and are tailored to your timing and content needs)
In-Person - Public (Courses that announced in our training calendar)
Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)
On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)
