Customer Satisfaction Certification Program

Duration

2 Days

Program Objectives

• Defining caller satisfaction
• Survey design and fielding
• Listening to the voice of the customer
• Survey Fielding Data Collection

Program Tracks

• Survey Design
• Survey Fielding Data Collection Methods
• Survey Analysis
• Change Initiative Execution
• Driving Change throughout Organization
• Quantifying the Value of Customer Satisfaction
• ROI Approaches for Customer Satisfaction Initiatives

Delivery Methods

On-Site - Private ^{(Courses that are held at your contact center site and are tailored to your timing and content needs)}                    

In-Person - Public ^{(Courses that announced in our training calendar)}         

Live Webinar ^{(Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)}                 

On Demand ^{(Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)}

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