Certified Call Center Manager Program
Program Overview
This vocational training and certification will grant the participant an international license in the contact center industry from The College of Call Center Excellence, USA. The Call Center Manager play a pivotal role in the organization, they are the maestro who lead the people and managing the process and bring the company strategy and mission into life. This program developed based on the best practice and methodology to integrate & harmonize the business pillars (people, process and technology) toward achieving world class call center. We will cover the Human Resource lifecycle, customer satisfaction measurement and management, workforce management and scheduling, the self service channels and performance benchmarking.. The program theme is fun and learning ” using the best training tools and methods to optimize the ROI. The program will be delivered via zoom platform.
Delivery Methods
On-Site - Corporate (Courses that are held at your contact center site and are tailored to your timing and content needs)
In-Person - Public (Courses that announced in our training calendar)
Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs) 
On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)
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