Certified Quality Excellence Auditor Program
Duration
4 Days
Program Objectives
- How to benchmark your call center to achieve a best practice competitive position
- Understand the Journey to Certification model, overview and roadmap by Center for Customer-Driven Quality Purdue University, USA.
Program Tracks
- Introduction to Benchmarking
- Call Center Benchmark Metrics
- Performance Gap Analysis
- Implementing Improvement Initiatives
- Call Center Certification
- Call Center Benchmarking Solution Providers
Delivery Methods
On-Site - Private (Courses that are held at your contact center site and are tailored to your timing and content needs)
In-Person - Public (Courses that announced in our training calendar)
Live Webinar (Courses that are held via state-of-the-art Webinar solution and are tailored to your timing and content needs)
On Demand (Courses that held from the comfort of your own home using state-of-the-art Learning Experience Platform (LXP)
